TICO Education Standards

Jump to download the TICO Proctor Guide.

Proctors

You will need a proctor to write the TICO Education Standards Exam. All candidates should download the PDF of the Proctor Guide and review it. A summary of some of the basic information in the Proctor Guide follows:

What is a Proctor?

A proctor is an impartial 'supervisor' for the writing of the exam. His or her responsibillity is to:

• ensure the integrity of the writing of the exam
• make certain that there are no disruptions
• check the candidate's photo identification to ensure that they are the actual candidate registered to write the exam
• make sure that the candidate completes their own exam
• use established procedures to deal with issues that may arise during the writing of the exam

Finding a Proctor

Who can proctor the exam?

• The key to finding a proctor is to ensure that there is not a conflict of interest

• 'Conflict of Interest' in this context, means that the Proctor does not work for the same agency/organization as those who are writing the exam, and that there is no relationship between a Proctor and a candidate that could call into question the impartiality of the Proctor (e.g. spouse, relative, business partner etc.)

• The proctor has reviewed the Proctor Guide and understands the important role they play in the exam process.

Examples of appropriate Proctors

• Someone from outside the industry who fulfills the following criteria:
   
  1. maturity (i.e. the ability to oversee an exam)
  2. no interest in the subject matter (the person has no interest in studying or working in the travel industry)
  3. no conflict of interest (they have no relatives or friends in the exam sitting for they are being asked to proctor)

• A person who qualifies as a passport guarantor, as long as this does not pose a conflict of interest. Please note that the Exam Proctor qualifications differ from the information on the passport guarantor website in that, for the purpose of Proctoring, a relative or spouse is not acceptable. Passport guarantor guidelines may be found at http://www.ppt.gc.ca/cdn/section2.aspx

• A Travel & Tourism Educator, or another academic whether active or retired, whether associated with the travel industry or not, provided there is no conflict of interest. However, if the Travel &Tourism Educator is required to write the Travel Counsellor Exam, or chooses to write this exam, then they must pass the exam first.

• A Certified Travel Counsellor or Certified Travel Manager who does not work for the same agency or agency chain and has already passed the Travel Counsellor Exam, provided there is no conflict of interest. For a list of CTCs and CTMs in Canada, visit http://www.citc.ca/en/directory

• An agency manager who does not work for the same agency or agency chain, and who has already passed the Travel Counsellor Exam, provided there is no conflict of interest.

• A travel counsellor who has already passed the exam and does not work at the same agency, provided there is no conflict of interest

• CITC maintains a list of travel schools throughout Ontario which can offer a Proctored exam room from time to time. For a list of schools, along with the details of the exam writing arrangements, visit http://www.citc.ca/en/train-tico-proctors-schools-e.asp

• CITC may be able to suggest a Proctor for candidates to contact, based on a list of Proctors used in the past. Contact ticotest@citc.ca

If you are uncertain of the Proctor details when you register for the TICO Exam, you may SAVE your information on the Registration form and then return to it when you are ready. When a proctor and time for the exam have been arranged, registrants should register with CITC at least 14 days prior to the exam sitting.

Please Note: CITC looks into all Proctor applications before determining their acceptability. If a candidate wishes to change a Proctor after CITC has already approved one, then CITC requires a minimum of 5 working days to process the new Proctor. If there are not 5 working days left before the scheduled exam date, the candidate may pay an expedited fee of $24.00 + GST to have the new proctor approved in time for the exam, or if it is simply not possible to approve the new Proctor in time, then the matter will be treated as a Re-Schedule

I have not Registered yet for the Exam      I've started the Registration process but would like to Continue to Register and now need to submit my exam date and/or Proctor information.

Proctor Guide

Upon receiving your completed Proctor application form CITC will confirm whether the proposed proctor is approved. If not, the candidate will be contacted with suggestions.

CITC may contact the Proctor for further information and to ensure that he/she understands their responsibilities as outlined in the Proctor Guide. On that note, please ensure that your Proctor reads through the full 20 page guide.

This short document will provide the Proctor with:

• Who can Proctor
• The Proctor's role and responsibilities before the exam
• The proctor's role and responsibilities on the day of the exam
• Sample Welcome Script
• Sample Instruction Script
• Guidelines concerning irregular incidents
• Instructions for disabling pop-ups on the computer
• The TICO Exam Candidate Log
• Contact Information