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Seminars-on-CD Series

Your clients are waiting to be DAZZLED! Everyone wants the best customer service - and you can deliver it. We're not talking good service here. Or, very good service. We are focusing on service excellence that dazzles and the nine skills that professional front line salespeople have developed to a bright light that radiates the message "come to me!". Become the customer service professional you want to be and team why the Dollars are in the Dazzle!

This Tele-Seminar should be mandatory for all owners, managers & staff.

This Tele-Seminar is all about boosting your sales though telephone courtesy, customer service, sales and your tele-image It's time to stop hiding behind email and your website. Get on the phone and boost your customer relations, service and sales. Reach out and touch. People want to talk to you... try word-of-mouth instead of word-of-mouse! Easy to say... tough to do. Find out how you can start your TCRM (tele-customer-relationship-management) program and live to talk about it. Your competition might be calling your clients right about now... perhaps you should call first, eh?

Here's what you'll learn: The Six Tele-Skills you need to rule your domain The Four Answering Courtesies The Lords (and Ladies) of the Ring! Ring! Self Test Listening Check List Why you must script certain calls Creating a positive tele-image in the caller's mind How to support your tele-call with e-mail Finding and using your best voice Ways to address the caller Responding to the "price" call Caller behaviors and how to handle them Statements to avoid How to get out of "voice mail jail" and collect $200.00! Using Canada411.com during the call. Your tele-responsibility and legacy And more, very precious information.

Boost your BUZZ and customers will let you send them an e-mail. Keep spamming and you may end up in e-mail jail. Find out if you have BUZZ plus how and why traditional marketing techniques lead to e-customer relationship marketing. Learn quick and easy e-marketing ideas you can apply right from your desk. This seminar is for every member of the agency.

Here's what you'll learn:

• 10 ways to use color
• 50 ways to promoting your email address
• 12 Tips for successful Opt-in Email Newsletters
• Email Re-Qualification and how it works
• Get it right before sending
• 7 Tips for Publishing a Monthly e-Newsletter
• Use your email to sell your website
• Why you need to upgrade to XP
• 3 programs for HMTL emails
• How to use Fam Mail
• The Power of the Urgent Email for Immediate Result
• and more!