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Professional speakers

In-house training can be a great benefit to your staff. It is personal, it involves the whole 'team' and it can be customized to the specific needs of your organization. If you like the idea of having a trainer come to your office or if you require an expert for a conference session, seminar, breakout or keynote, contact the CITC Speakers' Bureau. Our speakers, located across the country, are trained to deliver programs on a variety of topics.

Our speakers include many of the best known names in the travel industry: Bob Abrames CTM, Shaun Belding, Anne Brobyn, Steve Crowhurst CTC, Anne Fairlie CTC, Steve Gillick CTM, Sue Gruchy CTC, Catherine Heeg, Marc Mancini, George Olds, Chris Stark, Mark McMullen, and we are adding new names all the time.

Technology

	BSP: Prevent, Correct and Control Errors
	E-Marketing
	Computer Basics (Excel, PowerPoint, Word)
	GDS -related topics

Ticketing

International Fares and Ticketing

Product

	FITS-Constructing and Selling the FIT Product
	Family Travel-Family Re-unions
	Spas
	Accessible Travel
	Golf Travel
	Tour Leading/Tour Escort
	Tour Design and Development
	How to sell Adventure Travel
	Travel Documentation

Sales and Travel Counsellor Skills

	Closing with Confidence
	Closing the Sale
	Connections! The New Way to Sell
	Create the Experience: Customer Service Training
	Customer Relationship Management
	Dealing with Difficult Clients
	Don't Sell Yourself Cheap: Using Professional Fees for Service
	Facing Change "Head On"
	Getting Referrals
	Getting the most from your FAM investment
	Nurturing your Customer Base
	Personal Time Management
	(The) Productive Customer: Creating Selling Opportunities
	Prep Courses for the Advanced Exam
	Presenting and Selling your Ideas
	Travel Safety: Advice on keeping your clients safe when they travel the world
	When the Telephone Rings

CITC can present destination workshops lasting from 75 minutes to 3 hours or longer on just about any destination you can think of. The most popular topics include:

• The Caribbean ( we can cover all or some of the 32 destinations)
• Great Britain
• European Travel – Rail, Barges
• South-East Asia

Breakouts

• Need a break during the day?
• Need a breakout session at a conference or meeting?
• Interested in a Lunch & Learn for your staff?
• Need a Pep talk to inspire or re-inspire you and your staff? Want a destination presentation that will educate as well as stimulate enthusiasm?

Consider one of CITC's "Breakout Talks", the next time you need to break out of your staff training routine. Talks are all high energy, interactive presentations tailored to your available time. Handouts are included. Take one or take many!

Treat your staff, your agency, your company or your organization to a CITC Breakout today!! Topics can be customized ...or choose from the following:

• Family Travel, Family Re-Unions
• Putting Enthusiasm Back into Travel: The Joy of Travel
• Professional Designations: Coaching your Staff to Excellence
• Customer Service: Key to Success or Oxymoron?
• Strive to Thrive and Stay Alive in the travel industry
• Keeping your clients safe when they travel
• Peregrinations: Test your knowledge with a hands-on Board game workshop.
• In-House Fam Trips educate agents about the history, culture and tourist attractions of a country – without venturing outside the office. Thematic snacks and music can be included to enhance the experience. Available destinations include all Asian countries, all Caribbean countries, Morocco, Tunisia, Turkey, and Peru. But just about any destination can be presented – from Mongolia to Antarctica; from Uzbekistan to the Seychelles.

Speakers include Anne Brobyn (Caribbean and Group Tours), Anne Fairlie CTC (Destinations), Kate Pocock (Family Travel), Coralie Belman (Certification, Coaching), Steve Gillick CTM (Destinations, Board Games, Coaching) and many more industry experts across the country.

CITC also offers excellent in-house training sessions on a variety of topics ranging from Sales Skills to Leadership Skills and more. Our team of experts will work with you to determine the needs of your staff and deliver a customized talk.

Contact Steve at CITC to discuss how CITC can help you to keep your staff on the cutting edge of industry knowledge.

Tel: 416-484-4450
1-800-589-5776
steve@citc.ca