A comprehensive workbook plus a copy of the Business Skills Express publication "Building Customer Loyalty". Research shows that it costs five times as much to acquire a new customer as it does to keep an existing customer. You will be provided with tips & techniques for offering superior service to your clients. In addition you will learn to create positive customer experiences, build lasting customer relations and attract new customers while retaining your existing ones.

Approved 3 Advanced Credits

Download a Business Writing Skills sample (PDF)

For busy travel professionals who do much of their work speaking, writing may not seem to be an important part of the job. This module will guide you in the creation of effective business communication from memos to press releases.

Download a Employee Training sample (PDF)

Despite widespread industry support of training, many travel professionals neglect investing the time and resources needed to properly select, develop, deliver, evaluate and reinforce training programs. Employee Training and Development walks readers through the three stages of effective employee development.

Download a Human Resources Management sample (PDF)

Explore key human resources functions, including developing a human resources strategy, selecting and hiring employees, using development and evaluation techniques to retain and motivate employees, and disciplining and terminating employees.

Learn how to use psychology and behavioral sciences to build better relationships with your clients, how to uncover client motivation and determine buying habits. You will also learn how to improve communication, presentation and negotiation skills, steps and opportunities for better understanding of your clients' perception and behavior during the sales process.

Approved 3 Advanced Credits

SkillMap® Assessments: Realize Your Full Potential
for Extraordinary Performance

How do you help yourself or your team improve customer relationships and profitability if you don't know specifically which skills, habits, or attitudes need to be developed or enhanced? The Travel Institute's SkillMap® Assessment program is designed to help pinpoint the skills your organization needs to develop superior customer relationships and enhance productivity. SkillMap® Assessments are designed to fit your budget, your schedule and your need for flexibility, by allowing you to target training in the areas you most need improvement

Each Assessment:

• Has been customized for travel industry professionals based on extensive research.
• Is designed to fit your budget, your schedule, and your need for flexibility.
• Takes just 30-45 minutes to complete online.
• Provides a graphical representation of each individual's unique strengths and growth opportunities.
• Corresponds to educational modules and reinforcement tools to ensure long-term success

You cannot truly develop an action plan for increased success without first assessing areas for improvement in all elements of your business. SkillMap® Assessments are the first step in committing to long-term, measurable growth in employee effectiveness and morale.

Available assessments include:

•  Professional Selling (Business to Consumer and Business to Business)
•  Customer Service
•  Call Center Sales and Service

There are no CITC Education Credits assigned to the SkillMap Assessments.