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Why is CITC involved in this? |
| A |
CITC, the Canadian Institute of Travel
Counsellors, is the Canadian travel
industry's educational trade association,
with expertise in training programs,
training manuals, and testing.
CITC's experience, garnered through 42 years of training,
includes the provision of seminars, webinars, workshops, educational conferences,
distance learning courses, the National Certification Programs
(CTC and CTM), as well as managing the BC Travel Insurance
program and the Saskatchewan Travel Insurance Study Guide. CITC is an independent non-profit organization.
CITC has been contracted by TICO to administer the TICO Education
Standards program.
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How will CITC be sharing information with TICO as the program moves forward? |
| A |
CITC will be working on behalf of TICO to administer the
Education Standards program. When an industry member passes
the requisite exam, that person will receive a letter from the
CITC office verifying that he or she has passed the exam and is therefore compliant with the Standard. The person then takes the original documentation, along with a copy, and presents the copy to the agency supervisor or manager.
CITC will be providing information to TICO, on request, regarding
registration information, verification of an individual passing
the exam, on trends and percentages of people passing or failing
the exam. CITC's database records are secure and CITC is bound
by the Privacy Act to use records only for the purpose
for which they were intended.
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I already have my CTC or CTM designation – does
this exempt me ? |
| A |
No. The CTC and CTM designation have nothing to do with the
TICO Education Standards. Every person in Ontario who is working for a retail travel agency and is selling travel services or providing travel advice to the
public must, by law, meet the industry's Education Standards by July 1, 2009.
The CTC and CTM are national designations, based on the National
Occupational Standards for the profession of 'Travel Counsellor'.
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The Regulation refers to "Certification" –
does this mean I have to have my CTC designation
to sell travel as of July 1, 2009? |
| A |
No. While the term "certification" is a bit confusing,
both CITC and TICO-and now you – understand that CITC
professional Certification (which is a national program that
leads to the CTC and CTM designations) has nothing to do with
the required TICO Certification.
The Study Manual has been commissioned by TICO and is
supervised by TICO. The TICO course is NOT the CITC entry-level
program, nor does it have anything to do with a CITC knowledge
exam or any CTC or CTM requirements. It is a totally different
ball game.
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I already have my CTC or CTM designation – does the new Certification make my designation irrelevant? |
| A |
No. As in the answer above, the CTC and CTM have nothing
to do with the TICO Education Standards. Remember that the
CTC and CTM are national designations, based on the National
Occupational Standards. TICO's Education Standards program
is Ontario-based, reflecting specific provincial requirements.
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