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Catherine Heeg

Imagine working at home and accomplishing so much more than in an office.

Whether you’re transitioning form working in an office to working from home in an outside sales position or you’re an experienced home-based travel professional (where legally permitted) you will learn results-oriented techniques to improve your revenues and maintain satisfied clients.

Catherine creates and delivers meaningful, dynamic keynote speeches and seminars that meet the unique needs of the travel and hospitality industry. With over 25 years of sales and marketing experience, Catherine delivers compelling, informative talks. Her enthusiasm and passion for travel and tourism is contagious and inspiring.

Marc Mancini, Ph.D

Audience: Travel Counsellors and other travel professionals who sometimes lead tour groups, Tour Managers, future Tour Managers

This tele-seminar will help anyone who manages groups - either occasionally or regularly – gain deep insights to help them do what the "pros" do. You'll discover dozens of useful strategies that you can put to immediate use. You'll…

	Discover which psychological forces shape the behavior of people on tour - and how to turn them to your advantage
	Learn the five most important procedures for keeping a tour running smoothly and efficiently
	Find out how to encourage involvement and interaction among your tour members
	Discover how to adjust your product to each generation that travels

All this, and plenty of humor, too!

About the author

Marc Mancini is one of the travel industry's best known speakers, educators and consultants. It's estimated that nearly 300,000 travel professionals worldwide have benefited from training programs that he has designed or delivered.

He and his firm's associates are the creative force behind three highly praised travel certification programs: those of CLIA, AAA/CAA and CrossSphere (formerly the NTA).

Dr. Mancini has designed or given seminars for virtually every travel association, as well as a number of tourist offices, including the Canadian Tourism Commission. He has authored or produced 12 books, 24 videos, three CD-ROMs, two Web sites and over two hundred articles. His works have been syndicated by both the L.A. Times and Prodigy.

Dr. Mancini has an especially deep knowledge of Canada. His grandparents were Canadian-born and he himself attended French-English bilingual schools until Grade 13.

Currently a Professor of Travel at West Los Angeles College, Dr. Mancini has appeared on CNN, ABC's Good Morning America and Showtime. He was named "Educator of the Year" by the International Society of Travel and Tourism Educators.