Download a Business Writing Skills sample (PDF)

For busy travel professionals who do much of their work speaking, writing may not seem to be an important part of the job. This module will guide you in the creation of effective business communication from memos to press releases.

Download a Employee Training sample (PDF)

Despite widespread industry support of training, many travel professionals neglect investing the time and resources needed to properly select, develop, deliver, evaluate and reinforce training programs. Employee Training and Development walks readers through the three stages of effective employee development.

Download a Human Resources Management sample (PDF)

Explore key human resources functions, including developing a human resources strategy, selecting and hiring employees, using development and evaluation techniques to retain and motivate employees, and disciplining and terminating employees.

Learn how to use psychology and behavioral sciences to build better relationships with your clients, how to uncover client motivation and determine buying habits. You will also learn how to improve communication, presentation and negotiation skills, steps and opportunities for better understanding of your clients' perception and behavior during the sales process.

Approved 3 Credits