EXECUTIVE CTM RETREAT PROGRAM

This specialized program leading to the designation Certified Travel Manager offers executives an opportunity to update management skills, review "Best Practices" for a healthy business, and network online with peers.

This is a 5-day, 2 hours per day program to help structure a better business plan for the future.

Participants will receive the CTM Training Manual prior to the webinar week. Your first session starts at 12:00 noon EST on Monday August 15th. Steve Crowhurst CTM, the course leader, will discuss the major points per core topic, and then open the phones for discussion.Sessions will continue Tuesday to friday from 12:00 noon until 2:00 pm EST. Evening assignments are involved. Audio VOIP.

After the webinar series and through study of the CTM Manual, review of the recorded webinar sessions (at your leisure) and completion of the daily assignments, participants will be ready to challenge the CTM Knowledge Exam and complete the 4 case studies (final assignment) and earn the Managerial travel designation, CTM.

TOPICS COVERED: 
Program is retail travel trade specific focusing on the needs of the travel manager to review ...

• Creating a Sales Plan and Budget
• Marketing Plan and Social Media Strategy
• Customer Service Plan
• Discussion of 2011/2012 industry trends
• The Hiring Process
• Training the Next Generation
• Staff and Client Succession Planning
• Budgeting Exercises with Excel
• Accounting, Microsoft Office Tools
• GoTravelCertified
• And more

Click here for information on CTM Program requirements

Please click here for detailed information on the CTM 'without leaving your desk' Retreat

For details, please contact Teresa at certification@citc.ca or call 416-484-4450 or 1-800-589-5776 Xt 225